• Follow Us:
  • Call us, we’re here to help: 800-782-7703

General Information for Individuals Traveling on a Starr Tour

TRAVELING OUTSIDE OF USA

All US citizens should have in their possession proper proof of citizenship when leaving the country. Starr Transit Co. Inc. cannot accept liability for any passenger refused entry into any country due to failure of the passenger to present proper documentation.

For travel to Canada, a Passport Book or Passport Card is always needed when leaving or returning to the U.S. by motorcoach. Children 16 and under can cross the Canadian border using only a U.S. Birth Certificate (original or copy). Children under 18 not traveling with both parents must have special notarized approval from both parents. We strongly recommend that your passport be valid for six (6) months beyond the completion of your trip. In addition, we recommend that you make at least two photocopies of your passport; one to be left with someone at home who will assist you in the event your documents are misplaced, lost or stolen and one to be kept in the safe in your room while traveling.

Special Notes: Anyone with a criminal record (including misdemeanors or Driving While Impaired (DWI)) may be barred from entering or removed from Canada and must obtain a special waiver well in advance of any planned travel. To determine whether you may be inadmissible and how to overcome this finding, please refer to the Canadian citizenship and immigration website: http://www.cic.gc.ca/english/information/applications/guides/5312E.asp

Those persons traveling to Canada, who are not U.S. citizens, may have additional requirements for border crossing.

For further information on entry requirements for Canada, travelers may contact the Canadian Embassy at 501 Pennsylvania Avenue NW, Washington D.C. 20001, tel. (202) 682-1740; or the Canadian consulate in New York at (212) 596-1600.

ACCESSIBILITY

Please inform us of any special needs you may have at the time you make your reservation. Please note that we must know in advance if you have a disability that prevents your independence. A travel companion who will assume full responsibility for your care and mobility must accompany you. At the time of your trip’s departure, if it is determined that you are not suited to travel safely with us, your boarding will be denied and the cost of your trip refunded, less any monies that may have been advanced on your behalf. Passengers requiring a wheelchair must provide their own collapsible wheelchair. If you choose to bring a motorized scooter, it is your party’s responsibility to load it onto and off of the motorcoach, as Starr Drivers are not permitted to handle motorized scooters.

COACH SEATING

Motorcoach seats are assigned at the time of booking, however they are subject to change. There are no assigned seats on transfers to and from piers/airports and on selected tours. Selected trips are advertised with “Expanded Legroom” but, should Starr have to make a last minute equipment change, the expanded legroom may not be accommodated.

SMOKING

In accordance with the law, smoking is not permitted onboard the coach or in most hotels.

ALCOHOL

Consumption of alcohol is not allowed onboard the coach. Alcohol may be stored onboard the coach as long as it is unopened and secure. passengers exhibiting disruptive behavior due to excessive use of alcohol will be asked to leave the tour without refund.

WIFI

Starr motorcoaches are equipped with WiFi for your convenience. The password is starrtransit. Our WiFi service can accommodate basic internet browsing and checking/ sending e-mails. Since this is a shared service with limited bandwidth, please refrain from streaming video, audio and file downloads as a courtesy to other passengers. In addition, overall connection speed may be affected by the number of WiFi users on the bus.

CHARGING STATIONS

Many Starr motorcoaches offer standard 110-volt electrical outlets at each seat. This amenity is not guaranteed.

BAGGAGE

Each passenger is permitted to bring one piece of luggage for storage in the luggage bay of the coach. This includes any rolling “airplane carry-on” luggage. Additional bags will be accepted on day of departure only for an additional charge of $5 per hotel and will be collected by your Tour Director. In consideration of our Drivers, we request that each piece of luggage not exceed 50 lbs. A small bag or purse, if carried by the passenger and stored in the overhead compartment on the coach, is permissible. Please do not leave valuables, important documents, or medications onboard, as Starr is not responsible for items left on the coach. MEDICATIONS SHOULD BE CARRIED WITH YOU ON BOARD THE COACH.

LOST & FOUND

Please do not leave valuables, important documents, or medications onboard the coach. Starr is not responsible for items left behind. Should you need to contact Starr’s Lost & Found department, call 609-587-0626 Extension 0.

HOTEL ACCOMMODATIONS

TRIPLES and QUADS are sold with the understanding that there will be two double beds in the room. In some hotels, triple accommodations are two beds and a roll-away cot. If cots are available, they may be subject to an additional charge by the hotel. ADJACENT ROOM, ADJOINING ROOM, 1st FLOOR ROOM, and SMOKING/NON-SMOKING ROOM
requests can be made at the time of booking, but cannot always be guaranteed.

DIETARY REQUESTS

We are sorry but we cannot ensure that included meals will accommodate dietary restrictions or requests. This includes requests such as gluten free, diabetic, vegetarian, vegan, etc.

APPROPRIATE CLOTHING

We suggest you wear comfortable walking shoes or sneakers while on tour. All trips operate rain or shine. Bring a light jacket or sweater for the motorcoach.

GRATUITIES

The cost of your tour package includes all gratuities for baggage handling at hotel, meals included in the tour, and all related taxes, unless otherwise specified. Gratuities for Step-On (local) Guides and Starr staff are not included in the price of your tour. If you wish, such appreciation may be extended on an individual basis. Customary recognized guidelines are as follows:
• Starr Motorcoach Driver – $3-$5 per passenger, per day
• Starr Tour Director – $3-$5 per passenger, per day
• Step-on (local) Guide – $1.00 per passenger for a half-day sightseeing tour, $2 for a full-day sightseeing tour
• Maid Service at Hotel – $2.00 per room, per overnight

YOUNG TRAVELERS

Starr offers several one-day trips with reduced rates for children. Children 12 & under save 10% on all overnight motorcoach vacations. Travelers who are under 18 years old must be accompanied by an adult (and on overnight vacations must room with an adult).

TRAVEL DOCUMENTS

You can expect to have your travel documents in your possession approximately 14 days prior to departure. Documents include departure and arrival times, departure location, Multi day trips: hotel information, luggage tags, day-by-day itinerary, plus any helpful hints. Your Tour Director or Driver will give you specific times related to your itinerary.

PRICE STRUCTURE

Some tours vary in price by departure date. The asterisk (*) next to the date and price refers to the lowest price available.

PHOTOGRAPHY

From time to time, Starr customers may be photographed while on tour and pictures may be posted in our publications, on our website and on social media websites, e.g., Facebook. If you do not want your picture taken, please alert your Tour Director.

ONBOARD LAVATORY

Every coach is equipped with a lavatory that should be used only in case of emergency. Our Drivers will make every effort to provide a rest stop every 2-3 hours. Children should be accompanied by an adult when they must use the lavatory.

COOPERATION and CONSIDERATION

Our professional team of tour experts takes pride in creating Starr’s exciting vacations.  Special effort goes into preparing itineraries, choosing sightseeing stops, as well as providing deluxe motorcoaches and terrific Starr Drivers. From the moment you step onboard the coach to the moment you step off, we will do everything possible to make your trip a wonderful travel experience. Our trips are run with you, the traveler in mind and we will do everything we can to make all our trips enjoyable. We ask that you please understand you will be traveling as a group and personal requests may not be able to be accommodated.  In consideration of your fellow passengers, please refrain from talking on your mobile phone. Also make sure that individual personal electronic devices are not loud enough to be heard by others. Please adhere to the schedule as your promptness will be appreciated by your fellow travelers and is necessary for the smooth operation of your trip. All passengers must leave the coach at meal and rest stops.

SAFETY

When the coach is moving, it is best to remain seated for your safety.  If an emergency arises and you need to move about the motorcoach, always hold onto the back of the seat or the overhead racks. Please watch your step when boarding and departing the coach. A short movie will be shown at the beginning of your trip to familiarize you with motorcoach safety and travel.  Please let the Driver or Tour Director know if you have any questions.

TOUR COMPONENTS AND PRICES ARE SUBJECT TO CHANGE

Starr reserves the right to vary itineraries and prices and to substitute hotels, events, or attractions of equal or better quality, if necessary.

 

RESPONSIBILITY STATEMENT

Starr Transit Co, Inc., 2531 East State St. Trenton N.J. 08619 acts only as the agent for the passenger, accepts no responsibility in whole or in part for any delays, cancellations, inconveniences, loss, damage or injury to person or property, resulting from mechanical defect or failure, of any nature, howsoever caused, or for any substitution of hotels or other event or attraction, as deemed necessary, for any reason such as acts of God, war, terrorism, strike, weather, traffic, or beyond the control of Starr. Starr reserves the right to make changes to itineraries with or without notice. Although every effort is made to handle guests’ luggage carefully, Starr cannot be responsible, nor assume liability or accept claims for loss or damage due to breakage, theft, or wear and tear through hotel, airline, or group carrier handling. Starr is not responsible for any personal items left behind.