It is Starr’s policy to comply with the Americans with Disabilities Act (ADA) and provide accessible motorcoach travel to all passengers and to help ensure every guest has a comfortable and enjoyable trip.

Our policy prohibits animals on board our motorcoaches; however, service animals as defined by the ADA accompanying customers with disabilities are welcome to travel on Starr motorcoaches.

What is a service animal as defined by the ADA?

A “Service Animal” is defined as any dog, or other animal, individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including psychiatric, cognitive, or mental disabilities. Possible tasks that service animals may perform include but are not limited to, guiding individuals who are blind or have low vision, alerting individuals who are deaf or hearing impaired to the presence of people or sounds, pulling a wheelchair, fetching dropped items, assisting an individual during a seizure, retrieving medicine or alerting the individual to a telephone call, providing physical support to assist with balance and stability to individuals with mobility disabilities and assisting individuals including those with cognitive disabilities with navigation.

Starr personnel are permitted to ask if the animal is required because of a disability, and what type of work or task the animal has been trained to perform, before admitting customers with service animals on board the motorcoach.

What is not a service animal?

Animals whose sole function is to provide comfort or emotional support to individuals do not qualify as service animals under the ADA.
• Pets are not service animals
• Emotional support, therapy, comfort and companion animals are not service animals, as they have not been trained to perform a specific job or task of daily living to assist an individual with a disability.

Note: These service animal guidelines apply on Starr motorcoaches. Different rules may apply in other public places.

Responsibility for Service Animals

All service animals are the sole responsibility of the owner and must be in control with a leash, carrier, or other restraints that are appropriate. The service animal must ride in the motorcoach within the customer’s space. Service animals cannot travel in the aisle, block doorways, or occupy a seat that may otherwise be available to other passengers.
Service animals cannot be transported in the luggage compartments under the motorcoach or in the overhead compartments aboard the motorcoach. Any damage to the motorcoach or clean up required is the responsibility of the owner of the service animal.
Starr will not transport any animal that is considered a threat to the health and/or safety of other passengers, Starr personnel, or other personnel hired or contracted by Starr.