College Break Bus | Frequently Asked Questions | Starr
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College Break Bus FAQs

Do I need a ticket to board?

We don’t use paper tickets. Instead, you can check in either by scanning the booking QR code from your rally.co account or by providing your name and booking number to the driver. If someone other than you made the reservation, make sure they forward the email to you or reply to this email with the name and email you would like to transfer the reservation to.
Download the app on iPhone or Android to see the bus location.
You’ll also find download links here: https://rally.co/Apps

What if I am late? Will the bus wait for me?

We are sorry but the bus will leave at the scheduled time with or without all reserved passengers. Please plan to arrive 15 minutes prior to departure to check in and load luggage.

Are there assigned seats?

We do not assign seats on college break trips. 

How many suitcases can I bring home on the bus?

Each person may bring 1 large suitcase (no more than 40 lbs please) to store underneath the motorcoach. Under no circumstances should luggage exceed 50 pounds. If luggage exceeds 50 pounds, the guest will be responsible for handling their heavy luggage throughout the trip. A carry on (tote or backpack) may be brought onboard. Make sure to place your name and contact information inside and on your suitcases and carry-ons. 

If my friend and I book rides departing at the same time, will we be on the same bus?

Not necessarily. Buses are routed individually and people may be split off onto different buses. If you want to assure you will travel together, make one reservation for multiple people.

Are these rides confirmed?

Before you book your ride, there will be notification about whether the trip is confirmed or if it needs to get a minimum number of riders (and how many more are needed at the time of booking).

I booked my ride so long ago, I am not sure I can find my confirmation email.

Approximately one week before the departure date, you will receive a detailed email with the exact time, pick up and drop off location, and any other pertinent information regarding your ride. One day before your ride, you will receive another confirmation email. As you can see, we really don’t want you to miss your ride:)

What amenities will the bus have?

The buses have free Wi-Fi, power outlets and a bathroom.

Our Wi-Fi service can accommodate basic internet browsing and checking/sending e-mails. Since this is a shared service with limited bandwidth, please refrain from streaming video, audio and file downloads as a courtesy to other passengers. In addition, overall connection speed may be affected by the number of Wi-Fi users on the bus.

How close to departure can I purchase a ride?

You can purchase tickets right up until the trip’s departure as long as there is availability.

Can I purchase rides at my college?

No, rides can only be purchased online from www.starrtours.com or www.rally.co

Will these buses be wheelchair accessible?

Should you require a bus with a wheelchair lift, please email [email protected] at least 48 hours prior to departure so we can do our best to accommodate you.

How many pick ups/drop offs will the bus make?

Buses are scheduled to make no more than 3 stops within a route.

Will the bus make a rest stop?

For trips of over 3 hours, you can expect that a rest stop will be made for no more than 15 mninutes. We leave this up to the discretion of the driver. Please make sure you bring snacks and water to hold you over until your destination.

What is required to purchase a ride online?

The passenger’s Name, Email Address, Phone # and a Credit Card for payment.

Are non-students allowed to travel on the break buses?

Starr break buses are available to students only. Students at neighboring colleges are welcome to take the break bus.

Can I purchase more than one ride for any single departure date?

You can purchase as many rides as you would like (based on availability).

Do you offer a Frequent Rider Program?

The Starr College Break Program doesn’t have a Frequent Rider program at the moment but don’t worry, we are working on something to be ready for the 2020/21 school year.

Rally, the technology we use to operate the college break program, does offer a frequent rider program. For every 20 miles you travel, you earn $1 in future ride credits. Because it’s Rally’s program, the points are able to be used on a Rally sponsored trip but not a Starr college break trip. So you can earn them currently on a Starr College Break Trip but you can’t redeem them on a Starr College Break trip. Yep, that’s a little wonky which is why we are working on a new program.

Thanks for your patience!

Do you offer a Referral Program?

The Starr College Break Program doesn’t have a Referral program at the moment but don’t worry, we are working on something to be ready for the future.

Rally, the technology we use to operate the college break program, does offer a referral program. For every new rider that you refer, you earn $5 in future ride credits. Because it’s Rally’s program, the points are able to be used on a Rally sponsored trip but not a Starr college break trip.

Thanks for your patience while we work to improve this!

What if I want to change my departure time?

We strongly recommend you not purchase a ticket until you’re sure of your schedule for your particular departure date. However, if you would like to transfer to a different departure time for the same break/same direction
changes are allowed up to the time of departure at no charge depending on availability and done through the Rally website (desktop or mobile).

Here’s how:

Note: Accounts are automatically created when you book a ride with Rally

To access your account, Login to www.rally.co with the email address you used to book the trip
Note: You can do this on desktop, laptop, tablet or mobile using web view but NOT on the Rally App
*If you don’t know the email address you used, you can search your emails using the word “RALLY” to find your receipt.
If you didn’t set up a password OR if you forgot your password, click “forgot password” to send yourself a ‘reset password’ email

Once you log in, you will be brought to your “My Rides” page and you will see the rides you are booked on
Select the ride that you would like to make changes to:

  • You may cancel a ride (note the cancellation policy). *You will be unable to cancel a one way trip that was made in conjunction with a round trip. To do that, you must email [email protected]
  • You may change a ride to a bus leaving at a different time
  • You may transfer a ride

What if I purchase a ride but can't go — what is the cancellation policy?

Cancellations must be made 21 or more days prior to departure to receive a refund less a $10 processing fee. Cancellations 20 or less days prior to departure are non-refundable.

Keep in mind that you can “transfer” your ticket so if you want to sell or give it to someone else you can do that anytime.

If I can’t go, can I transfer my ticket to another student?

Tickets may be transferred to another student up to the time of departure at no charge and done through the Rally app.

Is alcohol allowed?

Alcohol IS NOT allowed on the bus. It can be transported in your luggage and stored underneath the bus

How can I tip my driver?

Drivers are always appreciative of your gratuities.

There are three ways to tip the driver:

1) Cash at the end of your ride

2) Email
Riders will receive a “Thank You” email with a link to a survey about their experience the day after their trip.
Rider is prompted to answer 4 brief questions about their trip.
The last option is to tip the driver.

3) In App
Riders receive a notification to provide feedback after their trip which opens the survey in the app.
Or if the rider opens the event page in the app after the event has passed, then the gold sticky button has a Rate and Tip message which also links to the same survey.
Rider is prompted to answer 4 brief questions about their trip.
The last option is to tip the driver.

How do I know what bus I am assigned to?

If we have multiple buses departing to and from the same location at the same time, we will send an email letting you know which bus you have been assigned to. All bus assignments are final. We will have signs in the window announcing which bus is going where. Please make sure you board the correct bus.

Can I bring my Service Animal onboard the bus?

Starr welcomes registered service animals onboard our buses. If you are traveling with a service animal, please notify us by emailing [email protected]

Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.3, a “service animal” is defined as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.” Emotional support animals, therapy animals and pets are not permitted.

My question isn't on here — how do I contact you?

For booking, payment, or technology questions, call: 855-RALLY-BUS [(855) 725-5928] or Email: [email protected]

For program, schedule, or general questions, Email: [email protected] or call: 609-587-0626 Ext 0. Ask for Sandy or Cassandra

RESPONSIBILITY STATEMENT

Starr Transit Co, Inc., 2531 East State St. Trenton N.J. acts only as the agent for the passenger, accepts no responsibility in whole or in part for any delays, cancellations, inconveniences, loss, damage or injury to person or property, resulting from mechanical defect or failure, of any nature, howsoever caused, for any reason such as acts of God, war, terrorism, strike, weather, traffic, or beyond the control of Starr. Starr reserves the right to make changes to schedules with or without notice and schedule times may vary due to traffic conditions, inclement weather, and the ability to maintain the safety of our passengers. Although every effort is made to handle guests’ luggage carefully, Starr cannot be responsible, nor assume liability or accept claims for loss or damage due to breakage, theft, or wear and tear. Starr is not responsible for any personal items left behind. In the event that Starr would sell an insufficient amount of tickets for a specific trip, we reserve the right to substitute any vehicle in place of a motorcoach. Smoking is prohibited on all Starr vehicles.